Shipping Policy:

Our free shipping policy guarantees swift processing, with orders typically processed within 1-3 business days. Once processed, your order will be shipped, with shipping times ranging from 3-7 business days for delivery in Contiguous US.  We understand the importance of timely delivery and strive to expedite the shipping process to ensure your satisfaction. Should you have any queries or concerns regarding shipping, please don't hesitate to contact our customer support team for assistance.

Return Policy:

Our refund policy ensures hassle-free returns within 14 days from the date of receipt, offering peace of mind to our valued customers.
Please note that the purchaser is responsible for the shipment of the product, and all associated shipping costs.
Refunds will be processed and credited to the Pawsi Clawsi Wallet, providing a convenient way to manage your funds.
The amount refunded to your wallet can be utilized for future purchases within a period of six months, offering flexibility and convenience. We strive to ensure a seamless shopping experience and are committed to your satisfaction.

Defective Products or Wrong Items: If you receive a defective product or the wrong item, you are eligible for a refund. Please contact our customer support team within 14 days of your purchase date, and we will guide you through the return process. Upon receiving the returned item, we will initiate a full refund of the original purchase price.

Size Issues: We prioritise ensuring that you select the right size for your pet. Please note that we do not accept refunds for size-related issues. To assist you in making the correct choice, we provide comprehensive size guides on our product pages. If you have any questions about sizing, feel free to reach out to our customer support team before placing your order.

Special Cases for Returns (Size Issues): While we generally do not accept returns or exchanges based solely on size, we understand that there may be exceptional circumstances. If you believe there is a genuine size problem with your purchase, please contact us with your query. We will review each case individually and strive to resolve any legitimate concerns promptly.

Responsibility for Damage or Loss: Rest assured that if there is any damage or loss of goods during the shipping process caused by our fault, we take full responsibility. In such cases, we will either re-deliver the product to you or provide a refund, based on your preference.

Making Returns Easy: To initiate a return, please contact our customer support team at care@pawsiclawsi.com. They will provide you with the necessary instructions to ensure a smooth process.

Exchange Policy:

We only replace items if they are defective or damaged or have a legitimate confusion in sizes. If you need to exchange it for the same item, send us an email at care@pawsiclawsi.com

Shipping/Return Cost:

To return your product, you should mail your product to: 1603 Capitol Avenue, Suite 413 #3728, Cheyenne, Wyoming 82001, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help?

Contact us at care@pawsiclawsi.com for any question. Or Fill Up Our Contact Form with your query.